Info & Terms
Shipping
New Zealand Shipping rates – We ship nationwide with NZ Post & Aramex Couriers.
Please use a physical address, we can not deliver to a PO Box:
Free shipping throughout New Zealand on orders valued at $199NZD and above.
We know some customers prefer certain courier companies, so we have the best priced options we can offer below with both Aramex and NZ Post.
Please select the CORRECT shipping charge, if you are RURAL please pay RURAL postage or your item will be delayed.
Our rates are as follows:
Aramex options:
- URBAN Track & Trace with Aramex NATIONWIDE (HATS): $8
- RURAL Track & Trace with Aramex NATIONWIDE (HATS): $15.50
- Chatham Islands: $22.50
NZ Post options:
- NORTH ISLAND URBAN Track & Trace with NZ POST (HATS): $18.50
- SOUTH ISLAND URBAN Track & Trace with NZ POST (HATS): $14.50
- URBAN Track & Trace with NZ POST NATIONWIDE (SUNGLASSES ONLY): $6.50
- RURAL Track & Trace with NZ POST NATIONWIDE (SUNGLASSES): $12.50
- Please allow 2-5 working days for delivery, rural delivery allow an extra day. If you require your order urgently, get in touch via sales@electricpukeko.co.nz as we can ship with NZ Post who are generally faster and have an overnight option. This will be an extra charge on top of our standard rates.
International Shipping rates – We ship worldwide with NZ Post or DHL:
- Free shipping to Australia on orders valued $299NZD & above
- Australia nationwide: $26NZD for sunglasses
- Australia nationwide: $40NZD for hats (Please select this option if you are purchasing hats including hats & sunglasses, as hats are a bulky item extra shipping is charged)
Rest of the World – We ship worldwide with NZ Post or DHL:
- Rest of the world: $46NZD for sunglasses
- Rest of the world: $66NZD + an extra $1 per item for hats (Please select this option if you are purchasing hats including hats & sunglasses, as hats are a bulky item extra shipping is charged)
- Please allow up to 2 weeks to receive the item.
Customs & Import duties: Customs or import duties may be charged when the order reaches its destination country. These are to be paid by the customer. We have no control over these charges and cannot predict what they may be. Charges will vary from country to country. Please contact your local customs office for further details if you require.
Tracking your parcel: Please allow a business day for your parcel to update once you receive the tracking number. If it is an NZ Post number please copy and paste the tracking number into the search bar.
Returns
If you find the fit of your hat or sunglass is not quite right or if you are not completely satisfied with your Electric Pukeko purchase, we will accept returns if you make contact within 7 days of receiving your purchase and have the item returned to us within 14 days. The returned product must be in a brand-new condition with all original packaging and hang tags. Any modified product will not be accepted under the returns policy. Items that have been damaged or misused in anyway will not be accepted for a return. Once we receive your return, we will issue an online store credit to use via the website to the value of your order (minus shipping costs) so you can order the correct size or an alternative product/style. Please consider this when ordering from our website.
We have a courier collection service which starts at $7.50 for sunglasses and $12.50 for hats for non rural addresses. If you want to use this service a courier label will be emailed to you directly via Aramex Couriers to place on the label for collection. The fee will be deducted from your coupon code.
In the case of a return, shipping costs will not be reimbursed.
Sale items are final and are not to be returned or exchanged.
We only issue refunds on faulty items, not change of mind or wrong size, but happy to exchange via the process outlined above. If your item is faulty, please email an image to sales@electricpukeko.co.nz with your order details.
Please note only products purchased directly from www.electricpukeko.co.nz are accepted through our returns policy. If you have purchased your product from a New Zealand approved Electric Pukeko retailer, please return your item to the place of purchase.
Airpoints Store – If you have bought an item off the Air NZ Airpoints store using your Airpoints dollars and you wish to exchange the item. We can offer a store credit to the value of the item on our website to redeem via our website. We require the customer to cover the freight to get the item back to us.
If you wish to return a product, please submit your request here:
Once your return has been authorised and you have posted your item, please email sales@electricpukeko.co.nz with your name, order number & tracking number. Once we receive your item you will receive a store credit coupon code to use via the website.
We will require you to send the parcel back to us from your local post office at your cost – we recommend using a tracked service, we will not take responsibility for any lost items in transit. Please DO NOT send any product back to Electric Pukeko until a return has been authorised.
Shipping throughout NZ is expensive, so please select carefully and be sure to MEASURE YOUR HEAD SIZE before purchasing. Order our hat filler if you think you may be in between sizes or have a small head circumference. Please be sure to refer to the size description under each product.
For any other questions on the return/exchange policy please feel free to get in touch at sales@electricpukeko.co.nz.
Payment Options
We accept multiple payment options for your convenience:
Paypal & Credit card – You will be taken directly to the Paypal gateway, if you don’t have a Paypal account you can bypass Paypal and just pay with your credit card.
Laybuy – Sign up in minutes, get what you want now and pay it over 6 weekly interest free instalments. Easy. https://www.laybuy.com/us/
POLi Pay – POLi is a great alternative to credit & debit cards when you’re purchasing online. We provide a quick, secure & free payment option by connecting you to your bank. You don’t need to register – just follow the prompts when you go to pay.
AfterPay – Buy now and pay in four instalments. https://www.afterpay.com/en-NZ
Warranty
We are happy to warrant our products against manufacturing defects in the materials used, or in the workmanship, for a period of 6 months (180 days) from the purchase date. If EP deem the product defective we will repair the item with no charge to you. In the case that the item cannot be repaired to normal conditions of use we will replace the item at no cost to you. If your EP product is no longer available we will replace it with an EP product of the same or similar style and or colour. Our warranty is applicable to items that have not been discounted or sold at reduced sale prices.
EP does not warrant against accidents or lack of care. Normal wear and tear (including fading of materials and untying ribbons, bows), loss, theft, scratches, or any damage due to misuse are also not covered. (Scratched or blistering sunglass lens and broken wooden arms are not covered under warranty, so please use the sunglass case & bag provided) Alteration, misuse or abuse of any EP products will void its warranty.
Assessment of any products under warranty remain at the discretion of Electric Pukeko.
Electric Pukeko requires proof of purchase from www.electricpukeko.co.nz or a New Zealand approved retailer to complete the warranty claim. A screen shot of the bank transaction from a store or website is acceptable if you have lost or simply don’t have the receipt.